Refund policy

Damages and issues 

Please inspect your order upon reception and tell us immediately if the item is defective, damaged or if you receive the wrong item. If the item is received, Yardwork will not be able to replace the item. 

Non-returnable items
All trees and specialty plants cannot be returned. Requests for refunds of trees and plants which have not yet been delivered but have been paid for and pulled are subject to a 50% restocking fee and associated processing fees. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.